Refund & Cancellation Policy

Last updated: June 2025

1. Overview

At GionaNexus (operated by GIONA Technologies), we are committed to delivering high-quality training. If you are not satisfied, please review the policy below before requesting a refund.

2. Refund Eligibility

✅ Eligible for Refund

  • Request raised within 7 days of purchase
  • Less than 20% of course content accessed
  • Technical issue preventing access, unresolved within 48 hours
  • Duplicate payment made for the same course

❌ Not Eligible for Refund

  • Request raised after 7 days of purchase
  • More than 20% of course content accessed
  • Certificate already issued
  • Change of mind after substantial course completion
  • Discounted or promotional pricing purchases

3. How to Request a Refund

  1. Email support@gionanexus.com with subject: "Refund Request — [Course Name]"
  2. Include: full name, registered mobile/email, payment reference number, reason for refund
  3. Our team will acknowledge your request within 2 business days
  4. Approved refunds are processed within 7–10 business days to the original payment method

4. Cancellation

Once a course enrolment is confirmed, it cannot be cancelled and re-enrolled at a different price. If you wish to switch to a different course, contact us — we will accommodate where possible subject to price difference settlement.

5. Role Pathway Bundles

Bundled pathway purchases follow the same 7-day / 20% rule applied to the bundle as a whole, not individual courses within it. Partial refunds for individual courses within a bundle are not offered.

6. Payment Gateway Charges

Refunds are processed for the course amount paid. Payment gateway transaction fees (if any, typically 1–2%) are non-refundable as they are charged by third-party processors.

7. Contact for Refund Support

Email: support@gionanexus.com
Phone: +91 98849 22328 (Mon – Fri, 9 AM – 6 PM IST)
Address: W-126, 3rd Floor, 3rd Avenue, Anna Nagar, Chennai, Tamil Nadu 600040